Return and Refund Policy
  • If you receive a damaged item please make contact with us immediately so we can arrange a replacement (and work out where the damage happened).
  • If you no longer wish to have the item please make contact with us immediately to arrange for the item to be sent back within 48 hours, you will be responsible for the return postage. We will refund the full cost of the bear that you paid.
  • If you wish to have a credit note we are happy for this to happen.
  • The customer is responsible for the original shipping and return shipping for item that are not wanted

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How is postage calculated?

We calculate the postage based on the FULL COST of the bear. Therefore even on a sale our postage stays the same for bears of the same size. When you open your cart you will see an option for Parcel Post or Express Post. You get to choose.

Can I use my coupon online?

Coupons can only be used online. They are added to the cart before purchase and going through to Paypal.

How many coupons can I redeem online in one order?

Only one coupon can be redeemed at a time in a single order.

Can I have an online purchase shipped to a store for faster pick-up?

We can ship to anywhere that you request. Please note we do NOT take responsibility of shipments to non residential properties.

I placed an order but still did not receive my bear.

Please Contact us using the contact form if you believe your bear should have arrived.

I used the carriers online tracking system and it found no record of my order.

Please Contact us using the contact form if you believe your bear should have arrived and you are unable to track it.

How often is your bear availability updated?

We use an online stock facility. When a bear is purchased it is immediately updated on the site.

How do I contact the carrier who will deliver to me?

We Use Australia Post. You should have received a tracking number once your bear was sent to you.

Please Contact us using the contact form if you believe your bear should have arrived.

How do secure is your website payment system?

We purposely only use PayPal for all transactions. This way we will never hold or see your credit card details. We only get notified that a payment has been made.

PayPal operates a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders. It is very secure and safe.

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